INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. How long does delivery take?
Orders are delivered within 4–7 business days across Egypt.
2. What payment methods are available?
We offer Cash on Delivery and secure online payment options at checkout.
3. Can I inspect the product before paying?
Yes. You are welcome to inspect and try the product upon delivery to make sure it matches your expectations.
4. What if I decide not to keep the product after inspection?
If you choose not to complete the purchase after inspecting the product, only the shipping fee will apply and must be paid.
5. Can I return or exchange the product after receiving it?
No. Once the product has been received and the purchase is completed, returns or exchanges are not accepted.
6. Why are returns and exchanges not accepted?
We encourage customers to inspect and try the product upon delivery to ensure satisfaction before completing the purchase.
7. Who pays the shipping cost if I refuse the order?
The customer is responsible for the shipping fee if the order is refused after inspection.
INFORMATION ABOUT US